Kern Platforms builds the operating layer for sensory environments — venues, hospitality spaces, and experiences where sound, light, and interaction are designed and controlled as a system.
Our software enables venues to orchestrate their physical environment as a programmable, monetisable experience layer.
A pay-to-play jukebox platform for bars and hospitality venues. Patrons scan a QR code, browse songs, pay via UPI, and request tracks to the venue's speaker system — competing for queue priority through a real-time bidding mechanic.
Kern Platforms Private Limited is a technology company incorporated in India, building software infrastructure for sensory and experiential environments. We operate at the intersection of hospitality technology, real-time software, and IoT-driven physical experience design.
Our Year 1 focus is the food and beverage industry in India — bars, restaurants, and event venues. SoundDrop is our pilot product, deployed and operational at Brew House, Belapur, Navi Mumbai.
Last updated: June 2026
Kern Platforms Private Limited ("Kern Platforms", "we", "us", "our") operates the SoundDrop platform and the kernplatforms.com website. This Privacy Policy describes how we collect, use, and protect your personal information.
We collect the following information when you use SoundDrop:
We share your information only with the following third parties to operate the service:
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
We retain your account data for as long as your account is active. Patron session tokens expire after 30 days. OTP records are deleted after use or expiry. You may request deletion of your account by contacting us at the address below.
All data is transmitted over HTTPS. Phone numbers are stored as cryptographic hashes and cannot be reversed. Payment data is handled exclusively by Razorpay under PCI-DSS compliance. We do not store any payment credentials on our servers.
You may contact us to request access to, correction of, or deletion of your personal data. We will respond within 30 days.
The SoundDrop patron app does not use cookies. It uses browser local storage only to maintain your login session on your device.
For any privacy-related queries, write to: riteshp@kernplatforms.com
Last updated: June 2026
This policy applies to all purchases made on the SoundDrop platform operated by Kern Platforms Private Limited.
Payments for individual song requests (standard requests, skip requests, and dedications) are non-refundable once the payment is confirmed and the song is added to the queue. This is because the service is delivered immediately upon payment confirmation.
If a song request is removed from the queue by the venue operator for content moderation reasons, a credit of equivalent value will be issued to your SoundDrop wallet within 24 hours.
Credit packs (Starter, Night Out, Party Pack, Legend) may be refunded if no credits from the pack have been redeemed. Refund requests must be submitted within 7 days of purchase by contacting riteshp@kernplatforms.com.
Partially redeemed packs are not eligible for refund. Expired credits are not refundable.
In a bid war, losing participants receive a partial credit refund automatically to their SoundDrop wallet. The refund amount equals the total bid placed minus the original skip price. This credit is issued as a skip credit redeemable at any SoundDrop venue within 60 days.
If a payment is deducted from your UPI account but the song is not added to the queue due to a technical error, we will issue a full refund to your original payment method within 5–7 business days. Contact us at riteshp@kernplatforms.com with your mobile number and payment details.
If the jukebox at a venue becomes unavailable after payment is confirmed (for example, due to a power failure or technical issue at the venue), a full credit will be issued to your SoundDrop wallet within 24 hours.
This policy is governed by the laws of India. Any disputes arising from transactions on the SoundDrop platform shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
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